Overview
Our refund and returns policy lasts 7 days. To be eligible for a return, your item must be unused and in the same condition that you received it.
Non-returnable items:
- Candles
- Downloadable Music
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 7 days after delivery
To complete your return, we require a receipt or proof of purchase.
*For send to address instructions please send us an email using the Contact Us tab.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Once approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 4-5 business days.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Admin@Swaganese.com or call customer service 201-688-0496
Shipping returns
To return your product, you should send us an email or call us direct.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at Admin@Swaganese.com for questions related to refunds and returns.